Privacy Policy

Last updated: June 4, 2025

Pousada País Tropical respects your privacy and is committed to protecting your personal data, in compliance with the Brazilian General Data Protection Law (Law No. 13.709/2018 — LGPD). This policy explains what data we collect, how we use it and what your rights are.

1. Data we collect

We may collect the following personal data when you interact with us:

• Name, phone number and email, provided when you contact us (WhatsApp, email or forms);
• Booking data (dates, number of guests, accommodation preferences);
• Anonymous browsing data (pages visited, device), through analytics tools.

2. Purpose of processing

We use your data to:

• Respond to your requests and process bookings;
• Provide service and improve your stay;
• Send relevant information about your stay, where authorised;
• Comply with legal and tax obligations.

3. Data sharing

We do not sell your data. It may be shared only with service providers essential to running the pousada (for example, booking and payment platforms) and where required by law.

4. Storage and security

We apply technical and organisational measures to protect your data against unauthorised access, loss or misuse. Data is kept only for as long as the purposes described require.

5. Your rights

Under the LGPD, you may at any time:

• Confirm the existence of and access your data;
• Correct incomplete, inaccurate or outdated data;
• Request the anonymisation, blocking or deletion of unnecessary data;
• Withdraw consent and request the deletion of your data.

6. Cookies

This site may use cookies for functionality and analytics. You can manage or disable cookies in your browser settings.

7. Contact

To exercise your rights or ask questions about this policy, contact our data protection officer (DPO) at info@pais-tropical.com.

This English text is a translation provided for convenience. The Portuguese version prevails.